Experience Design for ANZ Urban Mobility

As the world settles into a post-COVID lifestyle, many of us are happier with the increase in home-based activities and greater flexibility in our private lives. But for the Public Transport Service Sector globally, this has resulted in ongoing challenges to maintaining ridership and delivering services that align with societal New Normal preferences and expectations.

Many cities around the world, are now investing in creating greater levels of value for their public transport services – transforming locations and facilities into places that offer a range of daily life-related convenient services and where access to and transfer between transport modes, is easy and intuitive.

The aim of this training course is to provide participants with what it takes to design and maintain lasting, positive experiences at these Urban Mobility ‘Hubs’ and across the wider public transport service network – experiences centred on user needs and expectations.

For the first time in Australia and New Zealand, experts involved in the design and operation of some of the world’s most iconic PT Networks, will be presenting best practices and teaching a range of methods have been successful in creating and maintaining quality journey experiences. Each session of the course focuses on what has worked best around the world and which can be adapted to work effectively in Australia & New Zealand environments.

Download the programme brochure

➜ Registration fees
➜ Profile of trainers
➜ Full training programme
➜ Other practical information

• The defining Principles and Methods of successful Journey Design and Urban Hubs
• Design Best Practices that leverage existing Public Transport Network ‘Assets’ and embed PT Service Convenience and Value into daily life
• How to provide consistent, quality ‘User Experience’ in both physical and digital forms
• Appropriate design approaches that fit within the specific nature and actual constraints of your network

• Get inspired by our trainers – understand the key aspects of effective, inclusive Experience Design and learn from successful best practice
• Participate in Interactive Sessions – with course trainers and with course participants
• Challenge your practical knowledge on the effectiveness and quality of Public Transport Service Provision
• Address topics and issues from an international perspective, enriched by different cultural approaches and points of view
• Participate in practical exercises ‘in the field’, allowing you to apply in your environment, the principles and methods learnt during the course
• Benefit from a unique exchange of knowledge and experience between professionals

UITP Training Courses and all related processes are certified for ISO29990:2010 – the standard for learning services for non-formal education and training.

• Designers, Project Managers, and Engineers involved with Public Transport Facilities Design, Service Design and Passenger-facing Information Design
• Experienced Professionals as well as newcomers to the field, interested in obtaining a wider perspective on travel design in public transport and who wish to learn from international best practice
• Senior and Mid-Level Professionals in Public Transport Authorities, Public Transport Operators, and service delivery partner companies/organisations with positions in Infrastructure Design, Passenger Experience, Customer Service and Operations
• Professionals who wish to obtain a more international perspective on PT Facilities, Service & Information Design and learn from best practice worldwide

For enquiries, please contact [email protected]