Setting the scene for new rail passenger rights (FREE E-Learning)

This UITP E-Learning Programme on New Rail Passenger Rights is freely accessible for UITP members only. Learn on UITP MyAcademy learning platform from any location at your own rhythm.

A revised EU rail passenger rights regulation has been implemented from 07 June 2023. This regulation introduces new passenger rights, including for regional rail services. In practice, it means that rail passenger transport operators and authorities must be ready since 7 June 2023 to respond to new passengers’ requests.

What new rights does this new regulation bring? What can I, as an urban, suburban, or regional rail passenger transport operator, expect as major changes?

This e-learning aims at explaining the major changes occurring since 07 June 2023 for urban, suburban, and regional rail passenger services. It will give a short description of the major requirements, including the scope and deadline, according to the new regulation. Participants will be asked to take part in the training and check/build their knowledge in various interactive ways. The exercises are fed by two case studies coming from the operator’s and the passenger’s side.

• Broaden your knowledge and perspective on the new EU rail passenger rights’ regulation by learning and sharing experience with professional leaders.
• Outline the key elements required to make your networks fit for the new regulation. Make sure your organization is prepared for new passengers’ expectations.
• Quiz and material: prepare your training with available online documents.
• Deepen your knowledge with videos, stories and exercises that are available anytime and anywhere thanks to MyAcademy learning platform.

• Managers and staff of departments directly dealing with passengers
• Managers and staff of after-sales and legal departments
• Public transport authorities and operators

Having a good level of English is a compulsory requirement to attend the course.

• Get inspired by our trainers, understand the main aspects of EU framework for passenger rights and learn from successful best practice.
• Challenge your practical knowledge in this field by answering questions and building a story.
• Address the topic from an international perspective, enriched by different cultural approaches and points of views.

UITP Training Programmes and all related processes are certified for ISO29990:2010 – the standard for learning services for non-formal education and training.