Quality and Service Excellence in Public Transport

UITP Academy is launching the training program on Quality and Service Excellence in Public Transport between May 5-7, 2025 with Regional Training Center, NJ Transit.

One of the main challenges for public transport operators and authorities is to offer an excellent service that meets the changing needs of travelers and exceeds their expectations.

This training program will allow participants to expand their knowledge and understanding of the importance of service excellence and quality management. Referring to successful examples from around the world, the course will cover various key propositions for maintaining an effective quality management system and will demonstrate the use of various advanced innovative technologies to improve service quality. The course will also be designed to meet the specific needs and situations and aims to teach a multitude of aspects and combines theoretical learning, best practices and workshops.

– Registration fees

– Full training programme

– Practical information

• Expand your knowledge and perspective on service quality and excellence by learning and sharing experiences with professional leaders.
• Understand the importance of service quality management in public transportation.
• Outline the key practices necessary to maintain a service quality management system through a quality policy, procedures, audits and reports.
• Understand how new technologies and digitalization contribute to service excellence.
• Improve service quality by applying employee satisfaction and advanced innovative tools.

• Transport professionals who want to get more out of the data at their disposal, whatever their field of specialization, from operations management to public transport planning, marketing and strategic decision making.
• IT and business analytics professionals who wish to expand their experience directly related to data collection, processing, and analysis.
• Professionals interested in gaining a broader, international perspective on data collection and use in public transport.
• Experienced professionals, but also newcomers to the sector from local transport authorities, public transport operators or the supply industry.

A good level of English is a compulsory requirement to attend the training.

• Participate in interactive sessions which includes an introduction by course leaders and open discussions with participants
• Apply your concepts during the workshop
• Exchange your current practices and experience with your peers
• Each theme will be approached as followed:
  • Basic principles and conceptual approach
  • State of the art development and innovations
  • Good practices examples
• Interactive exchange between participants and experts

Our competent team of trainers is made up of professionals, UITP professors and international experts in the fields of data collection, measurement and business improvement in the public transport and urban mobility sector.