Hero picture
Topic

Business & Human Resources

About

A little background

Only a satisfied employee can make a satisfied customer. That age-old conviction rings true in the business of public transport too. Indeed. a motivating company culture in which staff feel empowered, respected, and valued,  is essential to sustaining any business.

Creating an employer brand that recognises Corporate Social Responsibility is a big part of this, but implementing strong internal policies for a diverse and well-included staff is equally important. Given this, internal policies should set a capacity-building framework that allows businesses to obtain, improve, and retain the necessary knowledge and resources, while at the same time, enabling worker performance and engagement. To be engaged, employees must have proper working conditions, including a respectful work-life balance.

What do we do?

The success of public transport depends entirely on the strength of our workforce. At UITP, we provide an platform to exchange knowledge among our members in a dedicated Business and Human Resources Management Committee. And that means sharing success stories, but also errors and challenges that we can learn from. More specifically, the committee is focused on the development of tools of knowledge in the area, particularly in the identification of the public transport job skills of tomorrow. In November 2023, UITP formed a taskforce on workforce shortage to tackle the unprecedented challenge that the whole sector faces.

We also partner with labour and trade unions to provide recommendations and best practices to public transport businesses around the world, as well as on how to properly motivate, train, and recruit staff.

As Howard Schultz, Founder and CEO of Starbucks, once said “we are not in the coffee business serving people, but in the people business serving coffee.” The same is true for the business of public transport!

Contact

  • UITP

    Christel GOOSSENS

    BHRM Manager
    [email protected]
  • UITP

    Benjamin STEENS

    Officer - Knowledge & Innovation
    [email protected]
  • Committee Chair

    Julieta

    Julieta DE MICHEO

    Director for Institutional Affairs and Corporate Social Responsibility
Access
exclusive resources
This website uses cookies

This website uses third-party website tracking technologies to give you the best experience, help us understand and continually improve how the site works, and to display advertisements according to users' interests. You consent to the use of our cookies by continuing to browse this website.

Cookies page
  • Essentials Essentials

    Those cookies are essentials to the functioning of the site and cannot be disabled in our systems. They are generally set as a response to actions you take that constitute a request for services, such as setting your privacy preferences, logging in, or filling out forms. You can set your browser to block or be notified of these cookies, but some parts of the website may be affected. These cookies do not store any personally identifying information.

    cloudflare

    Cloudflare uses various cookies to maximize network resources, manage traffic, and protect our customers’ sites from malicious traffic.

    epic-cookie-prefs

    Cookie that remembers the user’s cookie settings preferences. It allows to avoid asking the user about their preferences each time they visit the website.

  • Performance

    This Google Analytics cookie is used to persist session state. Google Analytics is a web analytics service offered by Google that tracks and reports website traffic anonymously.

    _ga

    This Google Analytics cookie is created when you first visit our site. It contains the version of Google Analytics, a randomly generated ID and a datetime group of your first visit. Google Analytics is a web analytics service offered by Google that tracks and reports website traffic anonymously.

    _ga_(STREAM ID)

    This Google Analytics cookie is used to persist session state. Google Analytics is a web analytics service offered by Google that tracks and reports website traffic anonymously.

This website uses cookies

We use cookies and similar techonologies to adjust your preferences, analyze traffic and measure the effectiveness of campaigns. You consent to the use of our cookies by continuing to browse this website.