Global taxi & ride-hailing benchmarking study 2019-21

Digitalisation, decarbonisation, mobility transition, climate emergency and pandemic crisis… How is the taxi sector evolving? By focusing on the data available to local public authorities, this Brief sheds light on the latest trends in the taxi sector.

Given the nature of their publicly available services, taxis make up a component of public transport. They are an integral element in the sustainable multimodal mobility chain, which relies upon efficient mass public transport and a range of complementary travel solutions.

We observe two contradictions:

• The growing digitalisation of these services does not necessarily translate into more public data.
• The increased focus of authorities on integrated sustainable mobility does not match the local public competence, which in some places is even shrinking.

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