Hero picture
Report
publication

Digital transformation and social dialogue in urban public transport

  • Europe
  • automation
  • Future of Mobility
  • Performance management
  • Staff
Introduction

An inclusive and participatory social dialogue for pro-actively shaping Europe’s digital transformation in urban public transport

UITP and ETF, the social partners in urban public transport, identified the digital transfor­mation in urban public transport as an emerging topic for the social dialogue already some years ago within the European Social Dialogue Work Programme. Together, we decided to carry out a joint project, Digital transformation and social dialogue in Urban Public Transport in Europe.

The digital transformation of the sector is an ongoing process and the Covid-19 pandemic has even accelerated digitalisation and so called ‘smart work­ing practices’. The current developments due to the digital transformation will have both facilitating and disruptive effects on future urban mobility.

The objective of the project was to gain a better understanding of the technological developments taking place in our sector and their impact on employment, working conditions, professions and skills.

We have chosen four areas for deeper analysis:

  • Operations
  • Mainte­nance
  • HR Management and work organisation
  • Customer service, including the development of MaaS

The final report presents the main findings of the project based on desk research and the evaluation of a broad range of information on the digital transformation of urban public transport and the role of social dialogue in this context.

Contact

Access
exclusive resources
This website uses cookies

This website uses third-party website tracking technologies to give you the best experience, help us understand and continually improve how the site works, and to display advertisements according to users' interests. You consent to the use of our cookies by continuing to browse this website.

Cookies page
  • Essentials Essentials

    Those cookies are essentials to the functioning of the site and cannot be disabled in our systems. They are generally set as a response to actions you take that constitute a request for services, such as setting your privacy preferences, logging in, or filling out forms. You can set your browser to block or be notified of these cookies, but some parts of the website may be affected. These cookies do not store any personally identifying information.

    cloudflare

    Cloudflare uses various cookies to maximize network resources, manage traffic, and protect our customers’ sites from malicious traffic.

    epic-cookie-prefs

    Cookie that remembers the user’s cookie settings preferences. It allows to avoid asking the user about their preferences each time they visit the website.

  • Performance

    This Google Analytics cookie is used to persist session state. Google Analytics is a web analytics service offered by Google that tracks and reports website traffic anonymously.

    _ga

    This Google Analytics cookie is created when you first visit our site. It contains the version of Google Analytics, a randomly generated ID and a datetime group of your first visit. Google Analytics is a web analytics service offered by Google that tracks and reports website traffic anonymously.

    _ga_(STREAM ID)

    This Google Analytics cookie is used to persist session state. Google Analytics is a web analytics service offered by Google that tracks and reports website traffic anonymously.

This website uses cookies

We use cookies and similar techonologies to adjust your preferences, analyze traffic and measure the effectiveness of campaigns. You consent to the use of our cookies by continuing to browse this website.