Digitalisation in Operations Management

Digitalisation plays a crucial role in building, managing and governing complex metro systems worldwide. Metro organisations are adopting new technologies to enhance passenger journeys, making them more comfortable, convenient, and accessible. From initial design and construction to ongoing operations and maintenance, digital tools and technologies are integral across all aspects of metro systems. Digitalisation enables various services in metros, including enhancing security, providing customer service assistance, supporting operations, future proofing systems, and reducing human errors.

Real-time information and data through AI-powered tools and digital technologies help metro systems manage commuters better, increase productivity, and operational efficiency. The application of Internet of Things, sensons, and devices offer solutions to prevent incidents and enhance security systems. Digitalisation has significantly impacted metro operations in core areas such as asset management, digital ticketing, predictive maintenance, scheduling and timetabling, rolling stock management, driverless metros, and security enhancement.

UITP India, supported by the Indian Metro Rail Organisations’ Society (I-Metro), is organising a roundtable for Indian Metros – Digitalisation in Operations Management on 13 September 2024 at India Habitat Centre, New Delhi, India. The workshop aims to explore and discuss key digitalisation trends and tools globally and within Indian Metro Systems. Leading metro organisations worldwide will participate as speakers, sharing insights on implementing digital tools for passenger flow management, transitioning to automated metros, and building resilient and future proof metro systems.

The roundtable is targeted towards officials from the Indian Metro Organisations.

For enquiries related to the roundtable, please contact:

Vipul Kumar
Manager, UITP India Regional Office,
[email protected]
+91-9711014263