Contents:

Purpose

Assist public transport professionals confronted with the need to assess and improve the quality, planning and design of bus stops and interchange stations at surface level. Any such assessment must put forward the passenger point of view and consider the integration of the interchange into the urban environment. A dedicated UITP Working Group has developed a general multi-layered checklist, the purpose of which is to outline the configuration of interchanges and the equipment that public transport operators/authorities should consider providing. The work was carried out with the passenger point of view in mind. This checklist will prove a valuable tool for those who need to draw up a quick scan or audit of the overall situation of their surface-level interchange hubs.

Readership

- Public transport operators and authorities. - Anyone who is responsible for undertaking an audit of all existing bus stop facilities and anyone who is actively involved in projects or programmes aiming to enliven the entire bus stop network.

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Free Bonus:

The Working Group on PT & Large Events is delighted to present this CD-ROM that contents the findings of the working group:
· Checklist for PT operators and authorities outlining the questions that public transport operators/authorities have to ask themselves in order to help them when they face the preparation of large events.
· Collection of case studies covering a wide range of events. The case studies follow exactly the same structure as the checklist in order to illustrate how the different points were addressed in practice in different situations. You can access the case studies classified either by alphabetical order, number of sites or event type.
· Focus Paper which is the policy document aiming at raising the awareness of decision makers and event owners regarding the benefits of taking public transport into account in early decisions on venue location and the overall transport scheme for the event. Available in English, French, German and Spanish.
· Additional references on MOBI+, the UITP electronic library.

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The CD-Rom contains the full set of proceedings of the Bremen conference. Topics covered on the CD: Change management
Corporate social responsibility
Satisfaction and motivation at work
Collective reponsibilities towards sustainable development
Training and attracting young people

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The CD-Rom contains the full set of presentations of the conference which took place in March 2008 in Tunis.

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This report can help to raise awareness about the importance of a clear and conclusive division of tasks between the public authorities and/or organising authorities and the operators. It will also enable choices to be made regarding the appropriate division of tasks based on the circumstances and needs of a particular region. Creating clarity for the parties demanding and supplying the service helps improve the efficiency of the public transport system and the quality of its service. This report is based on the data collected from the members of the Organising Authorities Committee and does not necessarily reflect the official positions of the International Association of Public Transport.

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This conference presented and discussed the following themes: Latest developments and key issues of public transport financing - Concrete case studies of cities/regions which developed innovative financing schemes - Involvement of the private sector in public transport finance - Innovative ways of increasing farebox and supplementary revenues - Strategies and methods for reducing costs.

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This report offers an insight into the issues, challenges and realities that demand responsive transport (DRT) faces internationally. The opportunities that new technology and vehicle types present coupled with a growing international awareness of the importance of DRT makes this comprehensive review of the issues priority reading for governments, local authorities and operators alike.

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This handbook pinpoints eight problems that deal with the issue of integration in public transport as broadly as possible. The demand-side - customer needs and the potential implications of integration for the operational aspects of public transport - are investigated. For every problem identified, a solution is provided along with some "good practices". Rather than naming the worlds best cases, the selection of good practices in this handbook is intended to showcase a diversity of solutions that could be transferable to our own networks.

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This CD-Rom is intended for all public transport professionals seeking a comprehensive insight into quality management. It contains the following documents to help managers improve quality service within their organisation: The vade-mecum on total quality management produced by the Quality working group of the Commission on Corporate Management; UITP focus paper "Quality as a means of reconciling individual needs with the collective challenges of sustainable development"; Results of the quality survey carried out by the Regional and Suburban Railways Committee; CEN standard and UITP and other quality-related publications.

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This thematic CD-Rom offers a comprehensive overview of contractual practice across the different regions of the world and offers an insight into how contracts can be used for all parties, through negotiation to re-negotiation, implementation and contract management. It includes the comparative study of contractual practices by the UITP Programmes and Studies Department, in the framework of an ad-hoc working group, made up of authorities and operators from diverse horizons. It aids understanding of the main differences in market organisation and their consequences on contract use. The report also includes 20 case studies, which give a broad view of the current contractual options. The presentations of the UITP- EMTA Conference in Vienna on 24-26 February 2003 also feature on the CD-Rom.