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Governance and demand management to keep cities moving	Understanding tomorrow's lifestyles to deliver smarter mobility	Security: the (H)uman factor
Smart ticketing: towards a seamless customer experience	EBSF: Taking the bus to a new level	Social Media & Public Transport

Financing: new horizons	Boosting public transport: taking up the challenge	59th World Congress and Exhibition: A landmark success in the history of UITP
Waterborne transport: A unique contribution to PTx2	Human ressources: the key to the success of public transport	Building capacity: preparing to welcome more passengers on board